TechWeFix LLC Terms of Service

These terms apply when you use the TechWeFix website, submit a repair request, authorize service, or purchase a product. Ask for clarification before authorizing work if any term is unclear.

1. Repair requests, diagnosis, and authorization

• A walk-in, drop-off, Send-In request, or online repair request starts intake and diagnosis. It does not guarantee a repair result or completion time.
• Website prices and saved repair ranges are estimates unless a fixed price is expressly confirmed for your device and condition.
• Hidden damage, prior repair work, part availability, and model differences can change the recommended repair and price.
• TechWeFix will request approval before performing work beyond the approved scope or estimate.
• A diagnostic or bench fee covers diagnosis, testing, and the repair recommendation or quote. It does not include disclosure of part numbers, supplier SKUs, sourcing links, component-level findings, board maps, or internal troubleshooting notes unless TechWeFix agrees to provide them.
• If you request the specific part-identification or sourcing information produced by a paid diagnostic without proceeding with the quoted repair, the information-release charge is 75% of the quoted repair price. If the quote is a range, the charge is 75% of the maximum quoted amount. Any diagnostic fee already paid is credited only when expressly stated on the work order or invoice.
• You confirm that you own the device or have authority from the owner to request service.

2. Payment and invoices

• Retail merchandise purchased online uses Square-backed pricing, inventory, and secure checkout.
• Standard repair requests are invoiced after approval. Send-In requests require a disclosed $10.00 non-refundable reservation fee at submission. The reservation fee reserves processing and intake time and is separate from repair charges, parts, tax, return shipping, and optional shipping insurance.
• The $10.00 Send-In reservation fee is non-refundable once paid, including if you later cancel the request, choose not to ship the device, or decline the repair. Any exception required by applicable law still applies.
• Repair invoices reflect the approved work, parts, tax, shipping when applicable, and any disclosed diagnostic or bench fee.
• A deposit is required only when it is disclosed before authorization, such as for special-order parts or unusual repair work.

3. Parts and standard repair warranty

The standard repair warranty is 30 days from the recorded completion date unless the work order states a different period or no warranty. The warranty covers the installed part and labor for the same confirmed failure.

Phone warranty coverage

Other warranty coverage

Warranty exclusions

• New accidental, impact, liquid, electrical, or environmental damage occurring after service
• A claimed defect or damage to the extent TechWeFix reasonably determines it was caused by later modification, disassembly, repair, misuse, or installation of parts or services by the customer or another party
• Unrelated failures or symptoms not covered by the original repair
• Customer-supplied parts and services expressly marked no warranty
• Data, software, account access, or manufacturer and platform restrictions

The normal warranty remedy is inspection and covered rework. Contact TechWeFix promptly when the original symptom returns.

4. Device condition, repair risk, and data

• Damaged, liquid-exposed, modified, previously opened, or unstable devices carry additional repair risk.
• Normal disassembly can reveal hidden damage or cause weakened components and adhesive to fail.
• Back up important data before service whenever possible. TechWeFix does not guarantee data preservation.
• Provide required passcodes only when needed for testing, and remove sensitive information when practical.
• TechWeFix documents device condition and repair work for service records and fraud prevention. Promotional use requires separate permission when a customer or identifying information would be recognizable.
• Infested devices: TechWeFix does not service devices containing cockroaches, bed bugs, insects, eggs, droppings, or another active infestation. Do not bring or ship a device if you believe bugs may be inside it. If an infestation is discovered after the device is opened or received into the shop, service stops. The customer is responsible for reasonable documented cleanup, pest-remediation, or professional pest-control costs directly caused by the contaminated device.

5. Timing, parts, and cancellation

• Any completion time, turnaround time, same-day statement, pickup estimate, or other timeframe provided verbally, online, by message, on a work order, or on a receipt is an estimate only.
• Customers who purchase an expedited repair service receive priority ahead of standard-queue repairs. This priority can change the order in which standard repairs are worked.
• Expedited service provides queue priority, not a guaranteed completion time. Diagnosis, parts availability, device condition, required testing, and current workload can still affect timing.
• Special-order parts and disclosed deposits may become non-refundable after the order is placed.
• Cancellation before work or a special-order purchase begins normally does not incur a repair labor charge.
• Diagnostic or bench work already performed remains chargeable when disclosed for the service.

6. Send-In service

• You are responsible for secure packaging and for selecting a carrier, tracking, and insurance appropriate for the device.
• TechWeFix is not responsible for loss, theft, delay, or damage that occurs while a shipment is in the possession or control of a third-party carrier, to the extent permitted by law. Carrier claims must be handled with the carrier responsible for the shipment.
• TechWeFix is responsible for reasonable care of the device after delivery is recorded and the package is received into our custody.
• Do not include accessories unless requested or needed to reproduce the issue.
• Return shipping is estimated when the Send-In request is created and is added to the final repair invoice. The final shipping amount may change if package size, weight, insurance, or signature requirements differ.
• Optional return-shipping insurance can be requested during checkout. When requested, available carrier coverage is added at the actual carrier cost based on the declared value and carrier limits. Insurance coverage and claim payment remain subject to the carrier's terms, exclusions, and claim process.
• TechWeFix contacts you after inspection when the repair scope or estimate needs approval.
• Cleaning, overheating, and deep-cleaning Send-In services are intended for devices that have displayed an overheating or temperature warning. They are not a substitute for a no-power repair. If diagnosis shows a no-power or power-system fault, TechWeFix may reclassify the service to the applicable power repair and charge the listed power-repair price. Diagnostic work, disassembly, cleaning, or repair work already performed cannot be undone.
• The device will not be returned or return-shipped until the final balance, including approved repair charges, tax, shipping, and other valid charges, is paid in full.
• By proceeding with a Send-In request to checkout/payment, you agree to the Send-In terms and the selected service conditions.

7. Modding and account-related services

• Modifications can void manufacturer warranties and affect platform or online-service access.
• For Nintendo Switch modchip services, TechWeFix installs only modification hardware supplied by TechWeFix and uses only a new or blank microSD card supplied by TechWeFix for the service.
• When included with the selected service, software setup is limited to a basic Hekate bootloader and Atmosphere custom firmware environment for homebrew, customization, system utilities, backup/recovery tools, and other user-controlled functionality.
• TechWeFix does not provide or install games, title keys, signature-bypass packages, game installers, pirated or unauthorized copyrighted content, or customer-supplied modification software of unknown origin.
• Ownership verification is required for supported account-lock or access services. Service is refused when ownership cannot be verified.
• You remain responsible for lawful use of any modified device and for software or content installed after the device is returned.

8. Unclaimed devices

TechWeFix will make reasonable contact attempts when a device is repaired, declined, unrepairable, or otherwise ready for return or pickup. If the required payment and pickup or return-shipping arrangements are not completed within 30 days after notice, TechWeFix may treat the device as abandoned and recycle, dispose of, or otherwise handle it as permitted by applicable Wisconsin law. Once a device has lawfully been disposed of or recycled, it cannot be returned. Contact the store promptly if you need a pickup or payment arrangement.

9. Returns, refunds, and disputes

Refund and return eligibility follows the published Refund Policy and the approved work order. Contact TechWeFix first when a charge or service appears incorrect so the record can be reviewed. Nothing in these terms removes rights that cannot legally be waived.

10. Service refusal and prohibited use

TechWeFix may refuse service involving suspected stolen property, unsafe devices, fraud, threats, abusive conduct, or work outside the shop's legal or technical scope.

11. Liability limits

To the extent permitted by law, TechWeFix is responsible only for direct loss caused by its service and up to the amount paid for the affected service. This limit does not apply where Wisconsin law does not permit it.

12. Changes, governing law, and contact